Frequently Asked Questions
Everything you need to know about shopping at Rockett St George
What are your standard delivery times and costs?
Standard delivery for mainland UK typically takes 3-5 working days and costs £5.95. For larger furniture items, our specialist two-man delivery service can take up to 2 weeks, and costs are calculated at checkout based on the item's size and weight.
How do I return an item that isn't quite right?
We offer a 28-day return policy. If you are not completely satisfied with your purchase, please ensure the item is in its original packaging and condition. You can initiate a return through our online portal or contact our customer service team for assistance with larger items.
Do you offer international shipping?
Yes, we ship many of our unique home accessories worldwide. However, please note that some fragile or oversized items are restricted to UK delivery only. Shipping rates and delivery times for international orders are calculated during the checkout process.
What should I do if my order arrives damaged?
We take great care in packaging our quirky finds, but if an item arrives damaged, please notify us within 48 hours of delivery. We will require a photo of the damage and the packaging to arrange a swift replacement or a full refund.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking link. You can use this link to monitor your parcel's journey and see the estimated delivery window from our courier partners.
Are your products ethically sourced?
At Rockett St George, we strive to work with artisans and suppliers who share our commitment to quality and ethical production. We are constantly reviewing our supply chain to ensure our products are made under fair working conditions and with respect for the environment.